9xbet's Privacy Policy

This privacy policy applies to all users of the 9xbet platform. When you open an account on 9xbet, use betting or casino services, or visit our website, certain information is collected from you. This document explains the nature of that information, the purpose of its collection, how it is used, and your rights.

9xbet believes that protecting user privacy is a fundamental responsibility. We store your personal information under strict security protocols and do not disclose it to any unauthorised party.

Along with reading this policy, you are encouraged to review our Terms and Conditions, which set out the general terms of using the platform.

9xbet collects user information in two main ways — directly (what you provide) and indirectly (collected automatically).

2.1 Information Provided Directly

Information you provide during registration, verification, and transactions:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for KYC verification)
• Payment method details — such as bKash, Nagad, Rocket, or bank account information
• Information provided when contacting us or requesting support

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device identification information
• Browser type, operating system, and language settings
• Time spent on the platform and a list of pages visited
• Records of betting and game-related transactions
• Information obtained from cookies and similar tracking technologies

9xbet uses collected information only for the following legitimate purposes:

1. Account Management: Completing the registration process, ensuring login security, and sending account-related notifications.
2. Financial Transactions: Managing deposit and withdrawal processes smoothly via bKash, Nagad, Rocket, and bank transfer.
3. Customer Support: Providing 24/7 support via live chat and email, and resolving complaints.
4. Security and Fraud Prevention: Identifying suspicious transactions and preventing unauthorised access to accounts.
5. Service Improvement: Analysing user experience to improve platform performance.
6. Legal Compliance: Maintaining records necessary to comply with applicable laws and regulations.

9xbet does not sell or commercially rent your information to third parties.

Protecting your personal information is one of 9xbet's top priorities. We have implemented industry-standard technical and organisational measures.

4.1 Technical Security Measures

• SSL Encryption: All data transfers on the website and mobile app are encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive data, particularly financial and identity-related information, is kept in an encrypted state.
• Access Control: Only authorised staff are granted access to the information they need.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the system.

4.2 Retention Period

Your information is retained for the duration of your active account. Even after an account is closed, certain information may be kept for an additional period for legal obligations, dispute resolution, or fraud investigation purposes.

9xbet does not, as a matter of policy, share users' personal information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (including bKash, Nagad, Rocket, and banking partners), technical infrastructure operators, and gaming software providers are given access to the minimum information necessary to deliver their services. Confidentiality agreements are in place with these partners.

5.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or a legal obligation under applicable law. In such cases, only the specific information requested is provided.

5.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, the new entity will be required to maintain protections consistent with this privacy policy.

9xbet uses cookies to improve the experience of visiting the website. Cookies are small text files stored in your browser.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions, manage security tokens, and ensure the core functionality of the platform.
• Functional Cookies: Remember your language preference, theme settings, and other personalised preferences.
• Analytical Cookies: Collect platform usage statistics, which help improve the quality of the service. This information is collected anonymously.

6.2 Cookie Control

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

As a user of the 9xbet platform, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information on your account.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, it may not be possible to delete all information due to legal obligations.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to receive your information in a structured format where applicable.

To exercise these rights, please contact our support team. We will process your request after verifying your identity.

Further information on user protection can be found in our Responsible Gaming Guidelines.

All 9xbet services are strictly for persons aged 21 and above. Registration and use of services by minors is completely prohibited.

Age verification is mandatory during the registration process. Age is confirmed through a national ID card or passport as part of the KYC process. If a minor's details are found on any account, that account is immediately closed and the associated information is deleted in accordance with the applicable process.

We do not knowingly collect any personal information from minors.

9xbet reserves the right to update this privacy policy as needed. When changes are made, an updated version with a new date will be published on this page.

For significant changes, a notification will be sent to the registered email address. Continued use of the platform after changes have been made will be taken as acceptance of the new terms. General information about the platform can be found on our About 9xbet page.

If you have any questions about policy changes or would like to know about a previous version, please contact our support team.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.